Who we are

Our website is The information officer is Roxanne Zwart of Roxanne Zwart Counselling Psychologist.

Data collection

We value your privacy and will not use any data you share for purposes other than those explicitly stated.

If you email us through our booking/contact form, we will retain that information to enable us to contact you in response to your mail and processing the information accordingly. Most of the personal information we process is for one of the following reasons: Psychotherapy or psychological services; billing purposes and contact purposes for us to deliver our services to you; through Acuity Scheduling for bookings; SmeMetrics for claims and Sage for billing.

Therefore, we may use your personal data to provide you with services you request from us, manage your account,  for assessment, and to ensure that we comply with legal and regulatory requirements. You will not be automatically signed up for any email newsletters. You may request that this information be deleted by sending a mail to the address given on the website/ booking link.

This will be handled by the treating practitioner as well as Alet Vd Merwe and Elmarie Horn, who are our administration and accounts staff.

If you comment on a post on social media, the information you supply will be retained while the comment is published. You may request that this information be deleted.

Our website uses analytics or analysis tools for statistical analysis of user behaviour. Your data is anonymized so that you are not identifiable to us as a user. We use this de-identified data to:

  • optimize the functionality, accessibility, performance and stability of the website,
  • see trends of what people are interested in and how they find this site.

No personal information is shared with with anyone.


Our website is protected with SSL encryption to minimise chances of data being intercepted in transfer to and from the server. The site is hosted by Host Africa and makes use of their data security measures. In addition, we use a WordPress security monitoring service to add an extra layer of protection against hacking.


We only use functional (or required) cookies that are necessary for this site to function, plus those that are necessary for:

  • Google Analytics (e-identified, anonymized)
  • social media sharing
  • remembering your choice if you accept the cookie notice.

If you have any other concerns, do contact us and we’ll be happy to respond.

Children’s Privacy 

We may legally require consent from parents/ legal guardians’ to collect, process and use information provided which involves a minor.

Changes to our Privacy Policy 

We may update Our Privacy Policy as necessary and these changes are effective when posted on this page, you are advised to review this Privacy Policy periodically for any changes.

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website.